Luigi's Pizzeria - Ashtabula

My family and I just received our food delivery and we requested traditional wings over the phone. When we opened the box, they were boneless and not the correct sauce/flavor we asked for. I called the restaurant and requested the correct order, but the owner yelled at me and refused to replace the order or provide a refund before hanging up on me. I am extremely frustrated as I handled the situation politely, and being yelled at and hung up on is not acceptable business practice. We spent $70 on a meal that was incorrect, and I am disappointed with the service. Despite hearing negative reviews about this place, I decided to give it a try but will not be returning. The way our order was mishandled and the disrespectful behavior from the owner is unacceptable.

I had a Philly cheesesteak and loaded fries. Let me just say, wow! Everything was incredibly delicious and had a fresh taste. They say first impressions are key, and I can confidently say that I have found my new favorite lunch spot.

I had a delicious pizza and wings from this restaurant! I ordered lunch through their online system and everything went smoothly. The wings were piping hot as soon as I arrived, which was great because I like to keep the container open to avoid them getting soggy. Pro tip: keeping the box open keeps them crispy!

My man called up there to ask a few questions and we were about to place an order until the guy said how about you figure it out call me back and just hung up on us He didn't even give him a chance to say anything back. I'm sorry but there is no reason to hang up on someone when they are trying to order food!! I work in food service and I would never be disrespectful to an customer

April 29, 2022 I had the crisp chicken salad with ranch dressing and deep fried mushrooms on the side. They were super delicious. The mushrooms were crispy and delicious along with the chicken!!!!!!!!! Whom ever is cooking please please stay forever. You made my dinner tonight to perfection!!!!!! Complements to tge chef!!!!