Wye Coffee Shop Kitchen - Ashford

We looked this up as we were hungry and thirsty and it wasn 't out of the way. When we got there we saw a please wait to be seated sign and several empty tables, then the lady came forward and said sorry, we 're full! confused to say the least, we stood outside trying to look up somewhere else when she came back and said we could come in after all. The whole time we were inside there were several empty tables. Food and drink was Ok and the setting was fine. Nice village too.

Food was delicious- Bacon Brie granary bread toastie and peanut butter stack to share! Buzzing atmosphere inside and tables full outside too. Down one star as we weren’t greeted very well. First works said by mature waitress ‘Are you eating?’. No hello!? We weren’t asked where we would like to sit and handed a tea stain paper menu when sat at a table. Staff didn’t engage in conversation unless I did. No follow up after food served to make sure everything was ok and no more drinks offered. Basic customer service and opportunity to up sell were missed! Staff need more training in customer service. Also, toilets floor covered in toilet roll! Great half way point when walking from Ashford to the downs!

I can only imagine the waitress Skye took her training at the Fawlty Towers school of customer service. She is the rudest waitress we have ever come across. No smile, no welcome, no please, no thank you. And when she opened the kitchen door she...

Horrendous service, we arrive at the place 3:10 and the girl working there , with the most unhappy face possible said “ we are closing at 4”… We ask for a coffee and tea and the attitude and lack of kindness was outstanding, cleaning everything...

Lovely cake and coffee, friendly staff. Highly recommend the Earl Grey fruit cake. We visited late in the day but were served and not rushed out.