Trattoria Italiana - Ascot

Tuesday night and it was very quiet in the restaurant. Staff were good as was the food. Pasta was excellent. Clean fresh and authentic Italian The stuffed mushroom was ok but nothing to get to excited about. Overall I was impressed and happy with the food and service although it was a Tuesday

Pulled the wrong rein going to this restaurant. The service was worse than abysmal, customers trying unsuccessfully to attract the too few untrained wait staffs attention or wandering around looking for menus, drinks or orders themselves. Premises are tired, Meals Ok but very slow taking well over an hour giving us plenty of time to watch this disaster unfold around us and what's more, the management couldn't care less. Very, very disappointing, for what should have been an enjoyable night, was ruined. Never to return, not ever.

Worst restaurant experience my family has ever had. Seated at a table and were left on our own for over 10 minutes before we had to attract attention and request menus and water. We waited over an hour for our meals and had the entertainment of watching a waitress on her first day be berated and fired (or sent home) in plain view of customers. It is clear this restaurant has a high staff turnover as she was not the only new starter on a busy Saturday night. We watched as multiple customers tried and failed to attract attention, and as a few approached the unhelpful manager at the bar in exasperation (or dehydration). No complaints about the meals, once they finally turned up. When payment came we approached the manager to explain that the dreadful service on a special occasion was unacceptable, however we were provided with no solution and just a poor attitude, excuses of a busy evening and no hint of remorse. There are plenty of other quality Italian restaurant's in the Ascot area without having to put up this service. STAY AWAY.

Worst restaurant experience my family has ever had. Seated at a table and were left on our own for over 10 minutes before we had to attract attention and request menus and water. We waited over an hour for our meals and had the entertainment of watching a waitress on her first day be berated and fired (or sent home) in plain view of customers. It is clear this restaurant has a high staff turnover as she was not the only new starter on a busy Saturday night. We watched as multiple customers tried and failed to attract attention, and as a few approached the unhelpful manager at the bar in exasperation (or dehydration). No complaints about the meals, once they finally turned up. When payment came we approached the manager to explain that the dreadful service on a special occasion was unacceptable, however we were provided with no solution and just a poor attitude, excuses of a busy evening and no hint of remorse. There are plenty of other quality Italian... read more

I ordered takeaway tonight on way home from my son's rugby training as was late.  Paid high price of nearly $75.00 for 3 dishes - lasagna, risotto seafood and spaghetti bolognaise.  Will never order takeaway from this restaurant again or eat in because of the following.  I also wonder if the takeaway menu is the same price as eat in as there is only one menu with prices I paid shown on this restaurant's website.  Shouldn't takeaway prices be less than eat in as no plates etc to wash and no table service?? The lasagna was like slop in a plastic container and not much flavour, the lasagna sheets weren't even in one piece, majority broken up like overcooked.  On opening the container I was wondering which one was the lasagna that I ordered as none looked like it.  The risotto seafood had 3 mussels, one small scallop and a couple of small prawns.  My son said the mussels tasted funny and he didn't eat them and I ended up throwing out 90% of what was on his plate.  The spaghetti bolognaise looked ok but a bit dry/lacking sauce.  On top of the above, the small plastic takeaway containers approx 6cm deep and 17 x 11cm barely had enough of each dish to go about 2-3cm up the side of the container.  I'd ordered 3 dishes as thought $75.00 should get me enough food for 3 people.  No where near it especially with the risotto not being eaten. On calling the restaurant to explain the issues, they wanted to argue that they were in the right and have portion control.  Ended up taking back the 3 dishes including what was left of the risotto (as my son's rejected food was in the bin).  Manager gave a refund of $25.00, however kept the containers of food I returned so therefore it cost me $50.00 for no dinner.  I had to then come home and start cooking food for my son at 9.30pm at night when he has to be up tomorrow for sport at 6am.  Very dissatisfactory and dissappointing.  Very little or no customer service.