El Pollo Loco - Artesia

I didn't take photos, but I'm sure I'm not the only one with this complaint. Staff friendly and why not. The food very badly arranged / packed, spend more than $50 in a bag I got from top to bottom... Large tray w 16pc chicken (the hardest product) Then... 3 containers from sides and the salsas For some reason in the floor put my burrito The chicken opened in the way home because it leaned to the side. The Burrito Soak in Bean Juice My son said: see Mom Chick-fil-A was a better option, this mess wouldn't happen?

Stopped by for the new Birria tacos, which are 5.79 per taco, but I bought 3. Get home open the tacos to find scorched tacos not even edible? I know that they are not served that way had them at another El pollo loco and they we great. So I tried to call to complain, guess what no one answered the phone? Must get too many complaints.

Horrible service and management, if I could zero stars. I did an online order, and they put my al carte chicken breast with one of my meals and the chicken. Was burned, mostly bones and small, than I called ahead to add salsa avocado and an extra bag, it wasn't in there, thank God I checked before the girl left. (Curbside) also tried calling 8x and no answer, finally someone answers, young female manager and doesn't apologize at all, doesn't tell me anything but that I can come in an exchange the chicken, Im don't live in the area I was going to another job for the day and picked up there. This is the worse service ever, worse customer service from a manager. When I ask to when the GM would be in she said she didn't know.

I was enjoying my quesadilla and then this popped out ? I tried calling and no answer. This Is very disgusting ? I couldn?t even go back because I was already at work

This is the second time that something has been left out of my order. The last time I ordered chips and guacamole and they left out the guacamole. This time I ordered the 12 Taco Family Bundle which includes 5 churros and the churros were left out. This is after I specifically ask the person that gave me my food if the churros were in the bag and she said ?yes?. I tried calling them to let them know but no-one picked up the phone even after I called several times. They seal the bags do you can?t check it until you get home so you expect that they will double check it before they give it to you but obviously they don?t. So disappointed.