The Inn Ascend Collection

Was very excited to stay here based on website/ photos and stylish decor, but wow what a huge disappointment. The hotel pool was dirty and out of service our entire stay. No urgency to address this. They also do not provide any type of room service. We had a Premier suite, and not once in 4 days were given new towels or sheets or coffee etc. The amount of time it took for this housekeeper to write a note about my dogs she could have just left the towels/ sheets at the door as requested. Not sure how dogs being in the room interferes with leaving items in a hallway. Or why you have the room service request as an option? If you just look for excuses not to do it. We also asked the front desk as well for these items and they said they would bring and never did. On that note- the staff here were very unwelcoming and this is not a pet friendly hotel at all. It was a very uncomfortable stay, and did not feel welcomed. We felt as if we were an inconvenience, overall very unfriendly atmosphere. My partner was also questioned about his service dog. Nikky K told him that ptsd is not recognized by ADA for a service dog but is emotional support. Not sure what made her think she is at all qualified to make such a statement, but perhaps she should educate herself and not discriminate anymore people with disabilities. The dog in question in fact is trained to provide a service specifically related to ptsd.The restaurant was not open Sun/Mon which is too bad, it was the only enjoyable part of our stay. The manager was friendly and our server was amazing! She also makes a killer spicy margarita. The location is the only other positive comment I have.The service at the Inn is very poor, and does not represent what you would expect from a luxury boutique hotel- or any hotel.Do yourself a favor and stay elsewhere.

Had read many good reviews about this hotel so was looking forward to a great experience. I did not have the experience I expected.Good location, solid property lacking in service and somewhat “tired” facility which needs some maintenance/ upkeep (see photos).Specifically, despite the $350 nightly price and 2 night minimum stay, your room will not be serviced unless you arrange beforehand. We made that arrangement to little avail.Our room “service” included 2 new towels and a modest attempt at making the bed. Little, if any attempt, was made to straighten the room, replace the in-room coffee service, empty the trash or remove the used towels.When I approached the front desk to ask them to correct the poor room servicing, I was told “oh, I’m sorry, I’ll let housekeeping know…”. I asked that they let the GM know and was told “…the GM resigned yesterday…”.All in all, poor value for the money, lackluster service, poorly trained staff and an absent leadership structure. Likely, much better service, energy and value for the money nearby.

Phenomenal place! My wife and I loved the pool deck. The staff was great as well!

Perfect location for a family wedding we attended recently. Super close to the lake and all the amenities that came with it. Very cool aesthetic within the hotel as

Had a lovely stay at the Inn Hotel. The location is terrific, service is friendly, the rooms are updated, and while a bit pricey you definitely get what you pay for. Kudos to the new owners for making this spot so inviting. We look forward to returning soon.