Lou's Pizza Factory - Arlington Heights

I ordered a pan pizza with light cheese and extra vegetables, but it came with double cheese and several pieces of meat. I'm not happy with this experience.

I used to enjoy ordering pizza from this place, dear Pizza Hut, but the restaurant itself appears quite dirty. The entrance has cobwebs on the baseboards, and it just feels unclean overall. If the front of the restaurant looks this way, I can only imagine how unsanitary the kitchen must be.

The issue with the way the pizza is made here is that you only realize its shortcomings once you get home. The pizza I ordered was overcooked, with dark cheese and overly crispy edges that were tough to chew. They also added way too many seasonings on top, which made it overwhelming after just one bite. I knew I wasn't ordering a gourmet pizza, but honestly, I would have preferred a frozen pizza I could have cooked myself instead of feeling pressured to order from Pizza Hut.

Do not buy them from here, esp if they are an inferiority. the casser (it is her name is wladimir on my reception) was obviously to cure and dismiss me. I would have written it as a bad day if they hadn't been excessively nice and generous with another customer who would have been randomly caucasian. I tried to call the facility five times to report the rude behavior, but there was no answer. I just wanted to share my experience because I could say that the cashier felt that there was no effect on why they feel comfortable doing so.

Called to place a order on 4/22/22 was told the wait would be 50 minutes. I said fine.the person answering the phone, then he huffs puffs on the phone like I'm bothering him.. so I said never mind I'll spend my money elsewhere.. unbelievable!! It's only take-out crazy