Five Guys - Arlington

A solid, completely customizable burger and several fry options make Five Guys a tasty, but slightly pricy burger destination. Don't forget to ask about the peanuts.

Holy cow....bad experience today. The girl who took my order wasn’t nice nor was anyone else who worked there. We got a regular fry to share- they just gave us a cup of fries, usually we get it in a bag and there’s extra on the bottom but the cup wasn’t even full. Plus we are pretty sure we got a small. All of them were soggy and we got mostly nasty ends. When I asked for Mayo to make a fry sauce they were like smirking behind the counter at me and the ketchup dispenser was out so I had to ask for that too. There were only a few other customers there so they had the time to do a better job and didn’t. On top of that- they knew it was bad. They wouldn’t even make eye contact with us while we were eating... I love five guys fries but obviously not here. The kitchen staff was arguing too, talking about some girl who clocked out and left without telling anyone. I don’t know- bad location but probably in the top 5 worst restaurant experiences I’ve had. Two stars for liking other locations. Totally disappointed but if corporate reads this can I get a refund?? UPDATE: I reached out to corporate and they are having problems at this location but they corrected my issue, 4 stars for good service!

It was good........... But, hey, it's still a burger joint....nice atmosphere....... good, but not great burgers,....would I go again? Probably not, only because there are other burger places just as good (Burger Street, Chop House Burgers, Chaps all within 5 minutes)and much easier to get to than this location next to Parks Mall.....They did have really good fries and LOTS of them.

Conner is very rude and very unprofessional he serves the customer raw ground beef and expect the employees to work under unhealthy circumstances.

There is a way to leave unlimited number of stars. These were probably the best five guys I've ever been... and there are people in this world who still care... I came out because I placed an order online and order was never delivered via third parties. Ms. Amy immediately came to me and offered me and my friend a free meal on my previous order. Then the Lord I believe gave me a manager a voucher from my next order. The reaction time was excellent, the customer service was excellent. The restaurant was clean and I didn't even think someone was reacting. Thank you, Mrs Amy and the manager.