Chopt Creative Salad Co. - Arlington

The salad was delicious, but the overall experience needs improvement. Despite it not being busy, the staff seemed disorganized with the registers placed awkwardly in the middle of the space. What should have been a quick process took over five minutes. It was also difficult to hear the guy behind the counter as he kept asking questions while chopping my salad. I really like the concept of the restaurant, but I probably won't be coming back regularly.

I visited this location specifically for a healthy meal, and I was not disappointed! Having been to their other spot in McLean several times, the experience here was very similar, if not quicker. I had my heart set on the Mexican Caesar salad with grilled chicken—I just can't get enough of it! This version came with jalapeño peppers, and the dressing they use really elevates the dish. It's definitely on the spicy side, so be prepared for that. The employee who made my salad did an excellent job and was meticulous with the toppings. It was definitely worth the drive to get here!

The salad was good, but the stars go to the customer service. When I arrived, I was greeted with, "Do you know what you want?" instead of a friendly "Hi, welcome!" They weren't busy, so there was no excuse for the lack of warmth. The person who made my salad didn’t greet me either; she seemed disinterested and as if she didn’t want to be there. I understand everyone can have an off day, but when you're in a customer-facing role, it's essential to show some appreciation for the customer. After receiving my salad, I wished her a nice day, and she simply replied, "Thanks" without any enthusiasm. Overall, it just didn’t feel welcoming at this location. I usually prefer the Chinatown or Navy Yard locations, which offer better service. Chopt could really benefit from Sweetgreen's customer service training because this experience fell short. When I got home, I noticed that my salad was barely chopped. I cannot recommend this place.

My salad was so dry and not even fully filled up, I paid extra for chickpeas and barely saw any. The greens tasted very stale. Do not recommend! 1 star for the quick curbside delivery.

I eat here mildly frequently (once every 2 weeks). This location is hit or miss. Service is sometimes super quick, others super slow. My biggest complaint is the consistency of portion sizes. One day it?s two scoops of protein, the next it?s one scoop. For me to buy a $13 salad, I need that second scoop!