Charleys Cheesesteaks - Argonne Hills

The food was good Kid-friendliness: The was kids meal

Staff is very rude. Not customer service oriented at all. They are very quick to snap at you and have aggressive attitudes.

The young lady wearing glasses with her hair pulled back in a hat making the subs was extremely rude to customers, myself included. she was speaking quietly with an attitude and little to no patience. if we didn’t respond immediately to her or didn’t hear her questions, she would huff and puff while full on rolling her eyes at us. she even uttered to another worker that an elderly customer wasn’t being responsive enough and yet again rolled her eyes right in front of us. it felt like i was inconveniencing her by ordering food there. we all have bad days but her behavior was completely inappropriate.the food tasted great as usual but i asked for a side of fries, not disrespect.

I have to say while the food here is always decent for what it is, the service is so terrible it makes me never want to eat here. Eye rolling, asking me 6 times is two minutes what I want on my sandwich. Rude when I try to clarify my food is made right. I’ve worked food service for years and can’t imagine talking with customers with the type of attitude I get every time here. I always try to be polite and understanding as a customer so it’s very frustrating being treated rudely in return.

This location closes by 7pm. Despite all the interaction with reviews, NO one from Charley's has corrected the hours on Google... Why do they close so early anyway??? Last time I was in this food-court; I watched them serve 9 orders in the last 10 minutes of being open, turning away a 10th person at 7pm. While serving 9 orders in 10 minutes is impressive; This portrays that there is a demand for them to stay open later. The PX closes at 8pm; at most malls food-courts stay open until or later than store hours. Not this one, bonkers! Mismanaged!