Alpaca Peruvian Charcoal Chicken - Apex

I placed an order for chicken and sides at the Alpaca, Apex location for pickup. Unfortunately, they made an error in the order—specifically, they forgot to include half of the chicken! While I can understand the occasional oversight with a small side, missing half of the main course is quite frustrating. I had driven for 30 minutes to pick up the food, and they suggested I return to the location to rectify the mistake. Given the inconvenience of another hour-long round trip, I was reluctant to comply.Upon contacting the restaurant to request a refund for the missing chicken and express my dissapointment, I was informed that the reimbursement process would take 5 to 7 business days. Considering I spent over $60 on the entire order, which included a 15% tip, this experience was disappointing. I recommend double-checking your bags, even if they tied it close, if you decide to order takeout from this particular location. Please check your orders before leaving!Nowadays, we often pay a substantial amount for take-out, including generous tips, with the expectation of receiving prompt, efficient, and error-free service. Unfortunately, this restaurant did not meet those expectations for me today.Update: I am upgrading my review because my refund was quickly refunded and the food we had was really delicious. This mistake did cause us to have to run out and grab a second boring chicken from the supermarket that nobody wanted to eat.

Eat there a few times a month. Love the Lomo Saltado. They have Guarana available, a beverage I enjoy but that's hard to find around here. Also interesting appetizers.

For the price point, you get TOP QUALITY food with a beautiful presentation, which is very rare in a restaurant without a waiter. Their menu has many options and so many are authentic to the region. You MUST try this place!

Busy fast casual place and oh wow the chicken!!! Truly amazing Peruvian fare with next-level drinks and sides. I'm so glad we found you in Apex on our day trip and will be adding to our NC must-do list!

Absolutely delicious! This was my first time, and I will definitely be back.