Tuscan Prime Italian Chophouse Dolce

Terrible experience from the moment we sat at our table, during restaurant week too when you would think service would be at least decent. The restaurant had maybe 5 tables total to be served so they were not busy. Took 45 minutes to receive more than water. When I complained to the manager, he barely acknowledged me, said ok, and walked away. Nothing changed after bringing it to his attention. The excuse was his English isn’t good. Following that it was all excuses: people called out today, the kitchen is running behind, yada yada. And nothing like putting an appetizer on the entree menu for restaurant week. Nothing worth checking out at this place.

Despite making a reservation well in advance, we were given a terrible seat towards the back and in the middle of the floor, despite specifically requesting a quiet table. When I politely asked the host if we could be moved to a booth or another table, she immediately told me no, leaving me feeling disappointed. The workers at the hostess desk showed no empathy and were unwilling to accommodate us, making us feel disregarded and frustrated.To make matters worse, they eventually moved us to another table right at the entrance, in the walkway where everyone who came in walked past. The constant movement around us was incredibly disruptive, and I was bumped three times during dinner, which was extremely annoying. Unable to tolerate the situation any longer, I requested to speak with the manager.Finally, the manager attempted to rectify the situation by pulling another table over so that no one could walk near us, which was a small gesture of relief. However, the overall experience left a sour taste in my mouth, and I have no intention of returning to this restaurant in the future.

Unfortunately, I cannot rank this place on food. I didn’t get to try it. We came on my birthday for a table of 2 (2.17). When we called earlier in the week for a reservation we were told we didn’t need one because the “Valentine’s Day rush would be over.” When we showed up I was told they were completely booked but that we could go to the bar, not the bar tables because they were also booked. Went to the bar. Also packed. I will say 1 waitress (young African American with glasses) was trying to seat us. The other young lady was unwilling/wanting to help us find seating. Anyway, we came back to the front and asked if we could come later (it wasn’t yet 5pm). We were told “no, we’re booked all weekend.” When we left out to get our car from valet they told us they had NEVER heard that or had that experience. He was shocked that we were told there was nothing for later in the night nor the weekend. This made me feel like the young lady just didn’t want to assist—and we were dressed according to code, so no excuse. The place looked nice. Good pics were nice. Wish I had got to try it out, but maybe another time.

This place is so pretty on the inside so be picture ready. I however dined outside thinking the weather was going to stay nice, but it switched up quick. Not until the last minute I seen the heaters and tables that have a fireplace (similar to one). I ordered seafood ravioli that was ok. I also ordered grilled octopus and it was THE BEST I EVER HAD! It comes with this sauce and it was perfectly grilled. That alone won me over. I'm not a drinker but the table over had some drinks and they did look good. I think this place is perfect for a girls night or date night with your boo.

Nice place and good service. The food was good but definitely on the pricier end we experienced some upselling. We got the feeling this is another corporate, profit focused restaurant, which there are many in the metro area. If you prefer a chef/food focused experience, there are a lot of other options.