Potbelly - Annapolis

I’m giving you a five star because everyone that works there is absolutely amazing but I really think you need to reassess your online ordering as well as your Uber and your DoorDash. You cannot accept 40 orders at opening and expect your employees and your customers and your delivery drivers to be happy I understand you want the business but having to wait 19 minutes today while seven people wait and eight people are in line and nobody is on the register. I was a chef for 22 years. Give your employees the opportunity to turn off online orders and let them get caught up have someone at the register and also have a manager overseeing them. You have five people that don’t know what they’re doing today not one person on register and nobody’s checking the online orders.I would like to add that after waiting 18 minutes I canceled my order and walked out. I watched three other people do the same thing I had a customer that came in for a pick up time at 11:33 leave at 11:48. I know you got the management staff. Where were they today?

Sandwich was disgusting. It was soaking wet. It fell apart and was not edible. Staff were not polite. Horrible experience. I don’t recommend this place to anyone.

Terrible costumer service. Never have been in person, so we were confused. No one looked up or acknowledged us. They straight up ignored us. No one greeted us. Nothing. Almost like they didn't want us to even be there. Which we won't be. It's a shame, the sandwiches are good.

The staff on Sunday, December 12, 2023 all appeared to be extremely disinterested in being there. They all mumbled with scowling faces. The food was okay. The men's restroom was filthy, backed up plumbing, and no towels. I have been here a few times before with decent service, but this was poor. They always seem to be out of diet soda as well.

It's like a subway or Quiznos if they cared about what they put in front of you just a little. It's not groundbreaking, but it's some decently fast food that's at a decent price.