Chipotle Mexican Grill - Annapolis

Went to Chipotle at Annapolis Mall around 1245 on 10/24/2022 to grab lunch. When it was my turn to order I asked the young lady if they had fresh fajitas. The very little amount of fajitas that were there looked they have been there for a couple of days. She looked behind her and then looked at me and said no. I asked if she could have the people in the back make some and I would stand by. She again said no. While all of this was going on, the male making the rice was whistling into the bowl of rice as he emptied the big bowl into the serving containers. The male that was cooking the chicken and steak did not have anything covering his beard as he cooked the meat and chicken. Between the guy whistling into the rice, the guy cooking without a covering for his beard this is very unsanitary. Also, the female that refused to get fresh fajitas is not acceptable. I will not be going back to this location. If I could give no stars, I would.

This place is TRASH; on multiple levels! This Chipotle in the Annapolis mall is consistently closed to walk-in orders. The workers at this location seem to be oppressed by management or are not getting paid enough. Each and every time I go to this location the workers seem to be sad, beaten down/downtrodden, and in turn provide HORRIBLE customer service/are rude. This affects customer service interaction and also the food preparation as they are not motivated to put forth effort into making the food. This location will try to screw you over every chance they can and charge you for anything. The chips at this location are never fried properly and often times are soggy. I will also say that occasionally there is a stench in this location and it is not from making food. It was so bad recently that I and several customers made mention of it in line and in turn we all walked out because it smelled horribly in there. Lastly, sometimes they play the music so loud you can't even enjoy yourself eating your sloppily made burrito and soggy chips. A complete overhaul of MANAGEMENT at this location needs to take place. Not impressed at all. I will never eat here again and I've given this place a TON of chances.

As of recent, almost always closed for in-person ordering. Portions are abysmal, and employees seem to hate their job. Every time I complain online they give me a bandaid by giving me a BOGO on the chipotle app. Wish it was like how it has been for the past 20 years, go in person, order, and you get what you pay for.

Literally the worst burrito bowl I?ve ever been served from chipotle. 5 pieces of chicken (maybe), missing ingredients and a spoonful of guacamole. Never again

I wish I could give this place a higher rating because the food is good, but they?re ALWAYS out of something! Last week my husband and I ordered takeout for 2 chicken salads. Mine had the lettuce topping instead of greens and his didn?t have any at all! Chipotle should make you aware when they aren?t able to fulfill the order as ordered. They also give the wrong order or have items missing often. I would definitely go to a different one if one was closer but there isn?t. It?s just a shame.