Cotton Mill Cookhouse Pub - Annadale

No complaints other than the service we experienced. We were seated and attended to straight away. Ask for a drink order which we placed as soon as we sat down. Unfortunately it was around 20 mins to receive the drinks (4). The food order was not as slow as drinks but still much slower than should be. When finished our meal we again waited around 20 mins for table to be cleared. We were asked if we wanted to see dessert menu. The menus were handed out but the staff member was again missing for around 15 mins and when we did see him he seemed to be be doing very little. Not everyone wants to come out for a meal and wait excessive periods of time between courses etc. Should be check backs carried out on customers to make sure everything is satisfactory. To be honest we were not made to feel very welcome at all and I am sure this is not the result you guys are aiming for. As such we probably won't return.

Went for our wedding anniversary firstly our starters went to wrong table till the other customers said it wasn't there's then we ordered our mains both were wrong orders so I asked if that was another customers order to be told no it was ours and that is what was wrote down clearly it wasn't really poor customer service

Had used this restaurant in its previous guise as a Brewers Fayre and honestly seems to me that nothing has really changed. Standards are exactly the same as before and it is clearly aiming for maximum throughput of customers and a menu that is contributes to that objective. When we visited, it was fairly quiet and some areas were out of commission, being barricaded off with strategically placed chairs. Staff were few (perhaps the reason for curtailing the number of customers), however those who were in attendance were working fast, attentive and were very pleasant. Basic pub type menu was minus a few items (inevitably things we wanted) but ample alternatives. Something like Lasagne would, I have thought, been unlikely to run out but there you are. No starters for us but for mains, we opted for the 3 mini pies (beef ale, minted lamb chicken tikka) which came with a congealed but funnily quite tasty gravy, 1 x scampi, 1 x gammon steak and 1 x chicken bacon. The last two were off a special 2 for £11 menu whereas the pies and Scampi were from the a la carte menu. We had 3 desserts and with soft drinks, were presented with a total bill of £63. The food was OK you get what you pay for standard and clearly the drinks were truly where the profit from our visit came from. 4 non alcoholic (mainly squash) cost over £12 bit steep imo. Not great, but then, we were wanting to have a basic meal and not anything special which is exactly the target customer base for the Cotton Mill. Would I go again? Yes and I'll bet it won't have changed.

Great food, Very attentive staff. Nothing was too much bother. Special credit to Wilma who served me breakfast every morning I was here. Credit to your buisness

Wilma what a star , always smiling : and the rest of the crew were brilliant and helpful well done to all , I look forward to staying again