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Przekaż informację zwrotnąThe staff are very nice and friendly. Everyone is super helpful and accommodating. There were employees striking outside during our stay. Hilton, compensate your people fairly!We tried to order room service through the QR code in the room but it didn’t work. So I called front desk, concierge and the food service number. after being transferred backed and forth, being hung up on, and finally getting to the dining line, Joe was helpful and figured out the system had our last name wrong somehow. He told us to use the QR system again with the wrong last name and it still didn’t work! Dejected, we ended up with DoorDash.Our king room looked nothing like the photos online. Very run down and old brown interiors everywhere. Where are the bright blue rooms from online?? Don’t be fooled by the pretty pictures. You probably won’t get a room like it.Stains on the wall near the bed, the bath tub scraped up from overuse and didn’t drain. No hooks on the wall in the bathroom to dry towels so we had to keep asking for new ones which we don’t like to do because drought is still a thing in CA! The room and bathroom are pretty small.The worst part is the AC unit. The thermostat doesn’t work so it would run super cold no matter what temp we tried. We ended up just having to turn it off. I don’t know when the vents were last cleaned because I ended up with an allergy attack that I usually only get from A LOT of dust. That is not a note to housekeeping, that is a comment on the age of this hotel. We ended up getting a humidifier from CVS because my 12-month old got super congested from the dusty and horrible AC in the room.The themes of the room are old and dusty. Literally brown and bland. It was hard for me to feel like it was clean when it all seemed overused and old. The price point is decent for the proximity to Disney. But there are several much newer facilities in the area that are just as close where you don’t have to pay $24/night for parking. I won’t be staying here again.
We stayed here for a family Disney trip and a pool day. We chose this hotel as it’s walkable to the park and looked to have a family friendly pool with little splash pad. Our room was clean, the walk to Disneyland was longer than we thought but doable, but the pool was a huge disappointment. Dirty and run down. Maybe 20 lounge chairs for a huge hotel. And one big group took over the entire area blasting music and smoking hookah. Not the relaxing family environment we saw online. Definitely put a damper on the end of our trip and caused us to leave early. We’ll pick a closer hotel to Disneyland with a larger pool in the future.Walkability: Walkable to Disney, but after a long day at the park you’ll want a shorter walk.
I used to love this place, but I felt it’s gone a little down hill since the pandemic. The lobby is nice, but honestly our room sucked. It’s bare bones at best. No mirror, only one nightstand, no lights- it was kinda weird. I had other family staying there when we were, and it was the same for them too. I wish I was a fan.. but it’s just changed a lot.Rooms: Just sub par. I swear they used to be betterNearby activities: Disneyland, duh! Too far for me to walk, but they did have a bus!Food drinks: Starbucks inside the hotel was terrible. Drinks and food were not good.
I would not choose to stay here again. Because we were in town for a conference this was the chosen accommodation. The room was gross. The carpet was nasty and torn. The desk was dusty, fridge was frozen and we found bugs in our shower. The AC never shut off and the room was still warm. I took photos of the stains on the walls, torn carpet and bug in the shower. On top of this, for 4 mornings in a row we were woken up with people protesting outside of the front entrance. They were banging pots and pans and using loud horns. Overall not a great stay. We did not have much interaction with staff but the lady at the desk when we checked in was very nice.
Was here for the IACP Traffic Safety conference. Had a room in the hotel as well. Room was clean and were kept clean daily. Staff was friendly and courteous. AC in the meeting rooms worked well, maybe too well as there were some rooms that felt absolutely frigid. Food in the restaurant was good but expensive. Apart from being close to Disney there were not a lot of other food options in close proximity to the hotel. Overall a good stay, but not very walkable as to the overall area.Nearby activities: Only nearby activities are Disney and the Angel's stadium(but only if you drive to the latter).Walkability: Unless you are going a mile or more for other food options you're going to need a car to be getting around.