Cold Stone Creamery - American Fork

Fruit soup was awful. Too sour. I feel like they didn’t let the fruit age properly. Yung Gravy would not approve.

Cold stone is great. Everyone knows them as one of the original ice cream places and now Utah County has tons of options. So why pick Cold Stone over things like Subzero, Handel’s, Leatherby’s, etc? They aren’t going to have the variety of flavors of a premium ice cream like Rockwell or Brooker’s. They are cheaper than them however. What they do have is one of the smoothest textures (with a pudding element to the ice cream) and if you want to save it for later it stores better then almost any ic … – show

Came in for a birthday treat, with an emailed BOGO coupon in hand. The coupon simply stated to show it, and that you may be asked for your ID. Fine. Employees could not figure out how to apply the coupon. They tried, but no one knew how to handle this standard coupon. We ended up paying for the ice cream that we were supposed to get for free (we even ordered the larger size, for this reason! , because nothing else could be done, and the line was building behind us. This place should accept thei … – show

I appreciate the Cold Stone Management promptly and sincerely addressing my recent cake decorating experience with my son's birthday cake order. My next ice cream cake order will be coming up soon, and I'm confident that the American Fork Cold Stone Team will handle it!

So I have never had a bad experience at Cold Stone until today. The young lady serving was very short with me (kept cutting me off for some reason). Besides that the largest size is the one I ordered for two of us but it was barely filled. The ice cream sat well below the waffle cone. I understand having a bad day and not wanting to deal with customers but don’t take it out on the scoops. Super disappointed.