Mcdonalds - Amber Valley

Was made to feel very uneasy, by a very unhelpful worker. Was reminded about the dangers of not wearing a face mask, but then she didn’t follow the correct social distancing procedures. Became rude and told we may have to leave our table as it was set out for a bigger family. Sometimes it’s just easier not to say anything..

Grandsons lunch Called here for lunch to the obligingly burger and chips Drinks machine out of order Food served quickly and fresh despite being half term Grandson played on computer as usual

I used table service and Ola, the lady serving us, brought out our food. She was incredibly polite and served us with a big smile. She even gave our children a coloring page and crayons. The food arrived promptly and the fries were very fresh, with just the right amount of seasoning. Not too salty, nor under-salted.

We visited earlier today. My 10year old niece left her backpack in the restaurant. We learnt this 30mins after the event, having returned home. I telephoned McDs. Call was answered quickly. I recalled we were sat at table 20. I went so far to tell the man the bag contained AirPods, small change and a £50 gift card (my nieces bday gifts). I kicked myself as soon as the words left my mouth…..Would YOU return this/ reveal you’d found the bag, considering the value of what you could aquire..? Anyway: The young man who took the call made me an immediate priority and went to check the restaurant whilst I was on the phone. He told me the bag was still at table 20. He agreed to keep it safe until I collected. Very pleasant and helpful indeed. I collected the bag 4hours after my call and to my surprise and delight, all contents in the bag were present and correct! I can’t even begin to tell you the importance of this bag and possessions being returned to my niece. I would like to extend a heartfelt thanks to the staff at McDs Somercotes. Thank you for your honesty, sincerity and integrity. I would also like to thank the floor staff. They delivered my food order to the table, everything hot and correct. They inflated balloons at the request of the 4 children in my company and provided them with a colouring sheet and crayons. We received exceptional service today and we are very pleased indeed with our dining experience.

Waited 10 minutes for freshly cooked food drove home (5 minutes from restaurant) only to find cold inedible fries and a cold, burnt quarter pounder. Not impressed