Cafe und Eisdiele Buntes Hausel

I was with my friend and her family in Germany and decided to drink for the birthday of me and her little sister tee and cake. we were not greeted by a co-worker when we arrived, although there were 2 behind the counter, of which I must say that they were not at all helpful. we wanted a table for 8 people and we were told that there is no table for this there are plenty of people, although you can see two available tables in the back part of the restaurant. we then sat down, and none of the staff came by to see if we wanted something, and we had to go to the counter and ask if we could order. most of us ordered the chocolate cake they had in the offer, and the rest had cheesecake. I have to say that the cake was delicious and there was no complaining, but also here the staff was set up for an unwilling atmosphere, up to the point where we wanted to go. the employee who accepted the payment also looked disappointed that we had not left a drink money because I had worked in the hospitality industry, a drink money is only justified if a sufficient customer service was offered, and that was not the case here. After we had heard such good things about the caffe, we were least disappointed.

Tasty cake, cozy and castle-like atmosphere, relatiw nice staff, centrally located, good parking possibilities. ok for ice or coffee and cake. too many crosses inside.

We have been in this cozy café several times, very good service was friendly and we ordered them in time. You can only recommend this café!

Delicious cakes and cakes, the service leaves to wish

Café und Eisdiele Buntes Häusel Slowly, slower and forget half of the order. Staff is stressed, inattentive and arrogant. As far as the interier is concerned, it is decorated and cosy. The cakes look delicious. The waiting times are unfortunately very long, the staff is totally unorganized. After 45 minutes we got the Getraenke, the cake was unfortunately forgotten. We complained that the waitress Frl. Grimmer showed himself anything but customer-oriented. Guess we're going somewhere else the next time. Yeah, really, incredible and embarrassing. We haven't experienced such an arrogance yet. Love Gastronomics: Only good baking hasn't been enough for a long time. Only those who practice cordial and organised hostage will be rewarded.