Tim Hortons - Ajax

I was not satisfied with the service at Druve-Drew. I understand that they may be busy, but my order was not fulfilled correctly. I asked for butter on 2 slices of artisan toast and black coffee with ice. Instead, my coffee was very hot and there was only cheese on my bread, no butter. I left as a disappointed customer.

This restaurant has the worst service. We waited at least 10 minutes just to be served. When I asked the employee how they were doing, she arrogantly replied that she knows everything. This is the second time I have experienced bad service here. The employees seem to think they can get away with serving people for free because they are not being paid.

$8.79 for a speck grilled cheese. had to wait 5 minutes and it looks like they could have put it 20 seconds in the griller. bees was not melted, not sure how they usually do it, but the outside had been on one side and nothing on the other, I thought they had baked that brot or something like that? like most grilled cheeses? rather disappointing, especially at the price.

If I could give a lower rating I would. Slow serve is an understatement. Drive thru and in store lines don’t move.

They need to decide whether or not they do delivery. they turn on uber eats and skip the dishes as they please. it seems many of the Tim Hortons in Ajax do this and then dont care to remove their restaurant from the app. This creates confusion as also this and many other Tim Hortons in the area dont update their availability for delivery so places like this that not longer deliver are listed not only in Skip and Uber but they also seem to have forgotten to change their delivery status on Google. As a customer who has been ordering all throughout the pandemic and prior to, I have always had issue with my order being incorrect, the drinks being poorly made, rudeness and irritability from staff, and lack of enforcement of Covid proceedures even. I ultimately think this is my last attempt to even bother to bring any sort of issue up to their notice as Ill no longer partake in this declining brand. Its not even Canadian anymore, if it was id at least try to stick it out but since it was bought out the whole company has gone to waste.