The Great American Grill - Aiken

We arrived on 4/30/21 at 3:00pm and went to check in and were told the room was not ready but it would only take a few minettes as the rooms were done they just needed to be inspected. I was handed my key at 4:30 pm . The very nice lady at the desk was very apologetic and explained to me that they were having a large group for a baton contest being held in town and two other things happening and they got hit all at once, I understood but was still not happy about waiting that long. While walking to my room I noticed that this property is very old and needs some loving care. The doorways to the rooms had paint chipped and were banked up badly and this is not what I expect at a Hilton property. Once in the room we settled in and went to use the shower (oh my) black mildew stains all over the shower area and the shower head was pathetic with no pressure , a garden hose would have been better, The next day we left for our activities in town and when we returned we discovered that there had been no service in the room. Bed not made and no new towels. The used towels just lying on the floor were we left them . They do have a sign in the bathroom about having to request service and ok I guess I can live with that but we needed towels and I had to walk down to the desk and get my own towels and walk back to my room. I felt like I was camping and certainly not at a Hilton. My guess this a Covid procedure about not servicing the rooms but some new towels would have nice. Let me end this review with something positive and that is the staff that we interacted with were very good , very polite and accommodating.

So please note that if you stay here, you will be treated like it’s your home away from home!! Such a wonderful, clean Hotel, with even a better staff! From front end to back end, we were treated like royalty at the Hilton Garden Inn, Aiken. This hotel is definitely my choice of Hotel when in Aiken. To give you context, I reside out of town but have a home in Aiken. Last March I experienced a water leak and since that time, I struggled with contractors so I had to keep coming back and needing a place to stay. Fortunately, the one thing for certain was they received us with open arms. When I first stayed at Hilton Garden Inn, they made us feel right at home...especially during the pandemic. The most effective thing for us was their communication and how they kept checking to ensure we were doing ok and that all our needs were met!!! I cannot express the gratitude enough we felt walking in every night and it didn’t matter who was at the desk...the warm greeting...the check ins...the clean rooms and overall friendliness of all their staff. Great Job! Thank you for all you guys have done to make us feel right at home. Neil Nicole B.

Very clean, friendly, fully stocked, great music, great food, and it looks like a palace. A total win win win win!

Firstly, when you walk in the lobby it is very pleasant. The Assistant GM La’Quincia was very kind, pleasant, and helpful. Really good stay. Convenient to many restaurants and a main road in Aiken, Whiskey Road (highway 19). Awesome.

The maids saw us enter our second room across the hall to put soap for our children and get toilet paper for us. They accused us of entering vacant rooms. I had a key! My children are grown teenagers!