Sonic Drive-in - Abilene

Update. I did call corporate about the lack of competent service at this location. They were very polite and filed an official report on the matter. It was easy to do, and if you didn 't have the store number, it 's fine. They can find it by the address. I fully encourage others to do the same so they can flush out these very poor quality employees. I 'd be embarrassed if I couldn 't do basic adulting.I make it a point not to come to this sonic anymore. I avoid it. Terrible, customer service is horrible, and they spend more time joking in the back and accidently disconnecting their head sets to even take an order. There are a lot of sonics in abilene. I 'd suggest going to one of them.

We only got drinks they were very sweet. I must say way too

I’m an avid sonic goer but lately it’s been going down the drain. Today was my last straw! Ordered a simple chicken sandwich meal and a small coffee with no ice. They got every single item wrong! My sandwich was completely burnt to pieces, my coffee tasted like dirty dishwater, and my tots were only halfway full. It came out in less than 2 minutes after taking the order. If they had just taken a little more time and care, this wouldn’t have been an issue. It wasn’t even busy so I don’t get the rush!

I understand that it has been busy this month and last month, but waiting 40 minutes for a drink and corndogs, only to receive 3 mozzarella cheese sticks instead of 4 was disappointing. Additionally, when we had to ask for sauce for the cheese sticks, the employee was rude. However, the carhop was very friendly.

I have always been a fan of Sonic, but I will never use their drive-in service again. It took 15-20 minutes for them to respond to the call button, and then the speaker kept cutting out, making it difficult to complete my order. Even when I did manage to place my order, it took 20 minutes for my drink to be ready.