Red Lobster Hospitality, LLC - Abilene

Customer service was good waitresses was checking on us and she was friendly but food was greasy

Reservations at 6 and still have not been seated at 635. That is not acceptable. Short staffed, outside lighting IL doesn't work and Red Lobster staff doesn't seem to care.

We just had a great meal at a very busy time! Our waitress was kind, cheerful and very attentive, despite the fact that they were short staffed. She made our dinner great!

Went to Red Lobster for my Birthday August 9. We were sitting with the menus for about ten minutes before our waiter came over to the table. Then he took our drink orders. We waited for drinks about 10 to 13 minutes. Then he come to table and say did yall see a white card? We like NO. He like that's the card I need to put yall order in. We looking like what. So another ten minutes go by finally we get drinks. Then he take our order. 30 minutes later our food come. No lie. We were there a very long time for nothing. But we don't have everything we ordered. He like I'm sorry I should have came and told you we don't have potatoes cooked it will be twenty more minutes. I'm like dude... you can't be serious? When our food finally did come out it came out cold. My Shrimp linguini was dry and cold. Very sticky. I'm like what is this? Never got the potatoes and yet paid for the whole meal. We went there about 1:30pm. The place was not full and it was clean. I just don't understand why the service was not good. He was a young guy but it seem like he wasn't ready for work. He only had three tables. One guy that sat behind us and two ladies that sat on the side of us. Everyone was ordering the all you can eat shrimps. After ordering we suppose to put in our next order...never got to do that cause this dude ghost. I hate that. Looking for the waiter or waitress. Once again paying for a meal I didn't get to enjoy. Ugh

It's been a long time since I have been to this restaurant. We went for the daily special which was All you can eat Shrimp. There are 4 choices to pick from. I was disappointed as they got rid of the shrimp Alfredo as part of the special. My favorite was the shrimp scampi. We had a very attentive waitress who keep the shrimp coming. The reason why only 3 stars as the restaurant wasn't very clean. The floor was but the wood walls and lamps needed a really good dusting.