Big Wok Aberdeen

Read some of these bad reviews but had total opposite experience. Fast delivery and great hot food. There was one mistake made with first order but once phoned up they rectified straight away and was exellect customer service. Will definitely order again.

Do not order from this place. Food was 1.5 hours to come and then the order was missing an item. When I called to ask for a refund and replacement item I was argued with by the person on the phone and told to phone the number on the website for a refund which clearly states its only for use if you CANT get hold of the restaurant. Could hear the chef and the woman on the phone yelling at each other also.

Ordered food and was completely wrong. phoned up to correct order and lady was argumentative about this saying this wasn’t her fault. £50 of food wasted. would recommend if you want to get spoken to like ****

An order was placed for delivery by 19:55 through Just Eat which you accepted. App says it was delivered at 19:55, it was not. The driver turned up at 23:15 saying he only got the order 10 mins ago! Had been trying to contact you from 21:30 onwards but couldn't get through. I fully understand that things are busy and waiting times may be longer for delivery but this is ridiculous. Not one phone call to advise of delay. This was supposed to be a birthday treat for my 11yr old. To say I am disappointed would be an understatement. Would never order from here again.

Terrible delivery service took two hours Food was not good and I have ordered from here many a time and would always recommend but after tonight there is no chance.