Bj's Brewhouse Woodland Hills

With the restaurant having opened very recently, the experience was great.

Seated after minimum wait even though it was very crowded

**Pros:** - The waiter was fantastic—friendly and attentive. - The food was good. - Parking was convenient. - I’ve dined at this location before and enjoyed it. **Cons:** 1) I made a reservation for 4 PM and arrived on time, yet a couple without a reservation was allowed in ahead of me. When we were next in line, the hostess mistakenly gave our table away. Upon asking how long we would have to wait, she immediately recognized her error. Although I didn’t voice my frustration, it was still irritating. After all, the whole point of making a reservation is to have a smoother experience, not the other way around. To top it off, there was no apology or effort to make amends, which is quite unprofessional for someone in her position. 2) The hostess also didn’t remind guests about the COVID-19 protocols regarding mask-wearing, even though patrons were walking around without masks to access the bathrooms. (The check-in person outside was absent.) This neglect of safety guidelines is a serious health concern, and age is no excuse for lacking professionalism. Overall, while there were some positives, the service and adherence to safety protocols left a lot to be desired.

The tortilla soup and chicken Caesar salad were good. However, the special prime rib was greasy, overcooked, and didn’t even resemble a true prime rib cut. I should have returned it. The waitress was friendly and attentive, but my wife was very disappointed and has decided not to return. Even though the prices are reasonable, the quality of the food just isn't worth it.

I had a great experience at the restaurant. The service was excellent, and I even had the chance to meet the manager.