Panera Bread - Winchester

Gotta give props to the Winchester Panera for customer service: On Monday, our family was sitting in an end booth (my back to the dish return and an employee accidentally spilled a bowl of someone's discarded french onion soup down into our booth. I was covered in it. Moreover, my white, fur-hooded coat was covered in it. That was 3 days ago and we are completely satisfied with all they have done to take care of it. They immediately refunded our meal since it went cold while we were trying to get everything cleaned up. They paid to dry clean my scarf coat. And when the dry cleaning ruined the fur (I was afraid of that they replaced my coat. WOW! *That* is how you treat people well. I'll be avoiding end booths from now on but I'll be back at Panera very soon!

Great place, great food at a reasonable price! I very much like this restaurant.

Stopped by for my free bagel. Short wait, nice staff, always a great place to go in Winchester.

Placed order with app and everything was correct, including special adjustments, and ready when I arrived. Nice clean environment although I didn't eat there. One ingredient was out of stock but the app informed me and there was a reasonable substitute available.

Giving a shout-out 'Thank You ' to Tom at Winchester Panera. Yesterday I got takeout to have for dinner. The salad was great, but got the wrong soup, and dessert was missing. Tom made it all right today. Thanks again!