Sainsburys Cafe - Wigan

I have been visiting this cafe twice a week for years with four friends. The food is delicious and the staff are great. I am just wondering when the cafe at Marus Bridge, Wigan, will reopen. Many people miss it.

I visited the restaurant today for the first time since before the initial lockdown. It appears that the setup has been altered, as there is no longer a menu offering complete meals. However, if you are looking for a coffee shop atmosphere, the cheese and ham toastie, scone, and coffee I ordered were quite satisfying.

After shopping at this store for over 25 years, we will not be returning! As soon as I walked in, a staff member in a high visibility jacket aggressively blocked my path and demanded to know if I lived with my wife. It was incredibly rude and aggressive behavior! The staff throughout the store seemed miserable and unhappy in their jobs. We found the supermarket next door to be much friendlier with kinder staff.

Called in for lunch as I had missed breakfast that day. I had a new item on the menu a curry pie. It was very good (pastry too hard though). Big bowl of sweet potato chips went well with it and a couple of huge mugs of coffee. Very friendly and helpful staff. The food was good if a little costly.

Arrived at 2.30pm, wanting hot food. Cafe only shuts at 4pm. Told we couldn’t have hot food just paninis, no explanation why even though a sign said no hot food after 3pm, didn’t direct me where the paninis were didn’t even look up from her counter actually. Dreadful customer service too busy pricing up and closing than actually getting money from customers. My friends family go to Sainsbury’s all the time, I will definitely be telling them of this dreadful experience, I’ve raised a formal complaint made me infuriated!