Kfc - Wichita

First of the woman who took my order on 8/25/22 at 11:45-11:50am was rude. second in my famous bowl there were only about 2 teaspoons engraved. the third one did not get my cookies and had to pay $9.12. I think I could stop going to the KFC period because this experience was the last draw. kfc must either refund me or send me a voucher for a free meal.

I am always polite when I order through the drive through, pull up to pay and sure to say thank you before I exit. After ordering accessories due to me being in the middle of moving, no utensils or condiments currently. I made sure to order in the drive through and ask the lady handing us our order wearing a vertical pen-stripe top (indicating management to me) she open the bag, looked in and said ya everything 's in there while patting the sides. Shame on me for not triple checking before I left... excuse me while I try to drink my famous bowl. How hard is it.

We were there during lunch hour, so I understand being busy. My husband got his food about 10 min before so I had to go wait and ask about my food to be replied with a very rude response. Followed by the lady in the kitchen cussing can 't they see that they are getting our f@ $ing a$$es handed to us? Then my food was not the best when it did come out. Mostly more upset about the customer service.

Service was phenomenal. Drink was over filling but the crew made sure I had enough napkins in case it spilled over. They were energetic and made the drive thru experience great.

Went during lunch for a chicken sandwich. No chicken sandwiches or chicken tenders available. Was going to order a 3 piece instead but only had extra crispy. Manager was unwilling to upsize one of the thighs to a breast even after being inconvenienced by not have sandwiches, tenders and original recipe chicken. I left. Never even offered an apology for multiple menu items available. Terrible customer service