Chipotle Mexican Grill - White Plains

One of the better chipotles in the county. Note: it's the only chipotle in a ~15 mile radius so, it's super busy. Order ahead and pick up to cut the line.

Service was alright except lady asking us to put masks on in very rude fasion . Masks mandates have been realesed in ny state make it optional.

I would give this place more stars if the quality and quantity of the food was more consistent. I place my orders on the app to avoid having to wait on line and in hopes of avoiding any errors. Some times the orders are perfect portions are extra' when I specify extra' for the rice and beans. And the chips are perfectly seasoned with a decent amount of chips in the bag.Then there are days like tonight where the portions were small, the quesadilla has more air than cheese chicken, and the chips are stale and tasteless. I don't understand what causes these inconsistencies but it's disappointing especially when you're looking forward to a hearty meal, and you wind up with something underwhelming. This makes me not want to order any more, and then I allow a month or two to lapse and I give it another try, in hopes that there is some improvement.And again I am disappointed. The crew is very young and works hard but there needs to be better consistency in how the food is doled out. I don't have a crazy, complicated order. It's always 2 bowls and 1 quesadilla, and maybe some chips. But it appears that they have to rush and as a result the quality suffers. Please make this better. You have a great location and a diverse community that needs something more Mexican than Taco Bell.

For starters who doesn’t like Chipotle, i go there when i want to feel fancy while still maintaining a budget since prices are getting higher now a days. overall nice place, good food, dedicated workers, decent prices and a fyi. just ask the person whose making your food how are they doing it can really go a long way.

This is the second time in a row within about 1 month that my online order was missing a side of guacamole. This time, I checked my pick up order before I left and noticed the side was missing. I decided to bring this up to one of the team members since I had paid for the item but it was missing. As I was speaking to the team member, in the middle of my providing her with feedback, she turned her back to me and went to do something else, totally unprompted! Didn't even bother to say I need to attend to something give me one minute ..literally turned around and walked off unprompted. I asked to speak with the manager, who was confused as to why the team member walked off. I guess it's possible the team member doesn't like her job, or maybe she is having a bad day, but good customer service would mean not taking out these things on a customer.