Snack Shack - West Orange

Our service was terrible and the restaurant was pretty empty since we went for an early dinner. The waitress took forever to bring our drinks (2 glasses of wine) and when she did my glass had two chips in it which I didn't realize until I cut my lip. The waitress was not around to tell so I had to ask another person to bring me a new glass. The managers were very apologetic but did nothing to make up for it. We never got bread like the other tables around us and we had to ask multiple times for things the waitress was forgetting such as a drink refill and a side dish we ordered. I will not be returning.

The items were many to choose from. We specially liked the chef's menu of chicken, salmon, grilled vegetables. It goes to Excellent in terms of the quality, service, ambience. Special mention is for Katie, who looked after us. She was always smiling, helping, serving , chatting with us. We are left to feel completely at home with her service. She is highly appreciated.

Server was overwhelmed. when asked for things they either never came or took like 15-20 mins. drinks didn't come out until after we were halfway through our appetizers and we waited 30 minutes for appetizers to come out. appetizer plates were not cleared until we were almost done with dinner. food was average and expect way more for the price point. quality more on par with a standard bar and grill not an upscale restaurant.

The experience we had was not great. We have been there several times in the past at the bar area. However, dining at this restaurant is not considered a place where you will receive good prompt service and the value for the food. The prices are ridiculous and on top of that you will be charged 2.5% for using your credit card. It is a daylight robbery for a $100 meal for two.

Last few times I have gone here the service was ridiculously slow. I made a reservation at 4:30 pm. Was seated right away. It was 10 minutes before our server came to us. Restaurant at this time was not crowded at all. We were there to celebrate our daughter's 9th bday. I figured by coming here before the dinner rush we'd be served, fed, and be out by 6 the latest so we could have gone back to the zoo for the Xmas lights and the train ride that my daughter really wanted to do. Sever came over around 4:40 and was friendly. I then put our drink order in. It took about 10 minutes for kids to get their soda and was told my bottle of wine would be out shortly for my wife and I. We then put our order in. Both kids got the kid's burger, wife got grilled salmon, and I got the penne vodka with grilled chicken added (side note. Adding the chicken is no longer worth it. It's an additional 8 dollars on top of the 23-24 dollar price. They add like 4-5 small strips of chicken and some parts are inedible). By 5:05 wife and I finally got our wine. Then server asked how everything was around 5:10. I replied ok, but we still haven't gotten any of our food. By 5:20 restaurant is filling in and I noticed a table that came around 5 had their food already. Server finally delivered kids food about 5:25. Yet my wife and I still had no food. By 5:35 I see server and I guess he saw my face realizing my wife and I still had no food. He ran into kitchen and 5 minutes later he came with my wife's food. I still have not gotten my food. Again I'm having penne vodka with grilled chicken. Definitely should not take an hour to get. Finally by 5:45 I get my food. The saving grace of this all was when I asked for the bill by 6:30, the bottle of wine was comped. What is still upsetting is by the time I paid and we got to the zoo, the line for the train was almost an hour long and my daughter said let's skip it so we got to see all the lights. She's a trooper, but I saw she was disappointed.