First Watch - West Chester

Great breakfast and lunch spot. Get the app to get in line on line. Very helpful for the weekend. Love the changing menu.

Good food. Bad service. Esp when the waitresses makes an error and the manager gives you stink eye for asking for THEIR mistake to be fixed on the bill. It was fixed, bit reluctantly and without any consideration or apology. Can't give more than 2 stars for that...

I am always excited when the new seasonal items come out, and the honey bacon brussels hash did not disappoint!! Service was great as always.

Didn’t make it past the hostess after waiting well after my quoted time, got in line online, was told I was next to be seated and the stood there and watched more walk in and get seated, and then being told that didn’t happen. Very shocked. First watch is usually a reliable stop, that’s why it has a long wait and it’s worth the wait. I don’t know what went wrong but how many down the list am I is pretty simple, next to be seated is hard to misunderstand, and then two more groups walk up and get seated. They were still polite but I was done. Pancake house wins the aggressively medium money today. lol. *to the response. I don’t mind the wait. I plan for it. Even put myself on the list before arrival. I mind the staff telling me one thing while doing another. She told me less than five minutes or I would have gone back to the car as I planned. I hear 5-10 is what she told everyone else because I stood there ready instead. There were at least five tables seated and fifteen minutes or more before I asked how far down the list I was. I was told I was the very next to be seated. Ok then. And the other woman comes back a checks more people in and seats them immediately. A couple of tables were seated before I stepped up and said just take me off the list. It was NOT the long wait. It wasn’t even a long wait. It was how it was handled.

We went to this location today for our baby boy birthday. I'm glad we went to this location. Our server was Autumn and she was amazing. She came to the table quickly. Answered all questions asked. Her greeting was warm and friendly. The food came out quick. It was seasoned well and still warm. Autumn came back to the table to check on us and brought refills of the drinks without us having to ask. Everyone was happy with their food choice and the service.