Chuck's Roadhouse Grill Waterloo

A very disappointing experience. We made a reservation for 6pm but the table wasn 't ready when we arrived at 6pm. At 6:20 they offered to seat us at different tables which wasn 't acceptable. We were finally seated about 10 mins later after they made a woman and her 2 kids move to a different table so the 6 of us could have the table. The appetizers and first round of drinks came out reasonably quickly, but it was well over an hour before our main courses were served and nothing was communicated to us. The waiter was very apologetic when asked about the delay and advised that she would talk to the manager. The manager did not talk to us and we were charged the full amount plus a 3% Honest to Goodness Fee , which apparently is added to all bills in order to keep the prices low. To me, this is disingenuous and should have been explained when we sat down. Given all of the above, we will not be returning.

Glad I made the reservation our table was ready right on time. But it went downhill from there. Server was incredible but our food took 75 mins to come and we didn’t order anything special. The food was not very warm when it arrived and the was no lemons or ketchup to go with our food even after we asked. They were out! I know it’s a new restaurant so I’ll try again after the pandemic but the restaurant was packed and I didn’t feel comfortable until I found out our table was in the very corner away from everything.

Initial service was quick, including getting the appetizer tbe meal took over an hour to get and was nothing to talk about.

Overall good value although we were quite surprised at how small the chicken sandwich was. Definitely not enough for a man if you have not had an appetizer.

While eating a pandemic was quite interesting, they did not allow many customers to be in the restaurant, but they all set us in a row instead of spreading to the restaurant. I had ordered the steak lobster and asked for a baked potato instead of Fritten they said okay, but when my meal came Pommes were the side. I had asked for my steak to cook medium, but it came hard and did not feel very fresh. Overall, the experience was somewhat disappointing.