Chipotle Mexican Grill - Virginia Beach

Do not even think of mobile ordering here. They are always low staffed. I don't blame them; they get terrible pay with an ever-growing amount of workload... who WOULD want to work at this corporate burrito machine? Well, it shows at this location, they are completely overwhelmed during most of their day. Employees are in over their head, the line for the drive thru loops around the building and goes out into Kemps River drive. Typical VA Beach food location: terrible service, long lines, and cold food by the time you get home. Go to a different location if you have the time.

When you order one taco but duplicate to make two. Why in the frick do you just add a frickin extra tortilla?!?!?!?!. That is messed the frick up Chipotle.

This chipotle is hot garbage. They always mess up our orders. They are completely rude half the time. You order for pick up and find they closed the inside early so you have to go in the drive thru line. We waited thirty minutes to get our food. By that time it's cold.. Corporate needs to step up and do something about this location. It's an embarrassment and I don't even know why they bothered to open it if they didn't care about running it properly. Stop hiring people who don't care and stop allowing them to ruin the company's name or the fact they aren't trained properly. We always stop a few months then try again to see if anything changed and nothing has. Just let this location go.. Our newest order we just picked up waited 30 minutes, didn't give us our chips. We asking for a refund, they give you a free bowl and chips to ensure you come back if not this location, another location. Just don't come here and debating to stop Chipotle all around.

I have ordered pickup from here a few times. It?s usually average, but this most recent time was the worst drivethru experience I?ve had. Two cars in front of me took 10 minutes each to get their order, and the car directly in front of me was at the window for 20 minutes. I finally decided to just go in and get mine, but couldn?t get anyones attention for 2 minutes. Finally got my food and it was cold of course. I love chipotle but I?ll be avoiding this one for a while.

I ordered online for pickup and my order was waiting for me at 12:20 PM. The food was fresh and everything the way I ordered. I ordered the burrito bowl with a tortilla on the side and a side of chips with guac. Delicious and good portion size.