Taco Bell - Van Wert

I ordered food online for pickup at the dining room. However, when we arrived, the doors were closed and we had to go through the drive-thru line. I was visibly annoyed and when I expressed my frustration, the employee at the entrance gave his opinion, which only made me more upset. We asked about the doors because our 7-year-old needed to use the restroom, but we were not given any information on how to enter the building. Despite having already paid for our meal online, we had to go through the drive-thru. The same employee argued that there was no active order, even though I tried to give him my order number. Eventually, we were allowed to join the line, where there were only 4 cars ahead of us. However, we ended up waiting 40 minutes for just 5 tacos, 5 drinks, and 5 burritos. To make matters worse, while we were waiting in line, the employee let another customer enter through the door. This experience left me feeling frustrated and angry, especially when we realized that we were missing 3 out of the 8 items we ordered. Overall, this entire trip took up an hour of my time. I would not recommend this location to anyone who values their time, as it is clear that they do not prioritize their customers. It's a shame, because even a Taco truck in a rural area like Rural King could thrive if run efficiently. Just my two cents.

I didn't enjoy the breakfast at this restaurant. The service was lacking as they continuously asked if I wanted sauce, even though I cannot eat their food without it.

I had a wonderful experience at this restaurant. I placed my order at the counter, and the two employees were very patient in helping me decide what I wanted. I was delighted when my food arrived exactly as I had requested, with all the toppings and extras I had asked for. The team did an excellent job. Keep up the fantastic service, especially during the night shift. I will definitely be coming back.

I wouldn't recommend that the stuff put in the food. they did my taco superprem a lasting marker in the meat part. I called the police health scept. he was a sweat, never before.

I had problems with an online order on Tuesday, with a gift card paid and it was canceled. I thought I'd use this gift card to buy lunch today. the card had no balance. I asked for help and the manager was really helpful and delivered an immediate solution and showed that he was taking care of his customers. also the staff were friendly.