Great American Cookies - Valdosta

If I could give you a zero, you would absolutely get that. I have lived all over the place and love coming a mall that you are in, just for your double doozie cookies. Today was the only bad experience I have ever had, in any of your stores and I walked away without buying a single thing. Regrettably I live in the area of this one, because I will never be back. I walked up to the gentleman and 2 young ladies that were working on Sept 4th, just as the store was opening. Please keep that in mind, 3 people working.. I 'm the only customer. I asked for 6 double doozies and told him what kind of cookies I wanted. He stuff 4 plain cookies at the bottom and 2 double doozies on top, then proceeded to charge me for all double doozies. When I said I wanted the strawberry and red velvet cookies to be double doozies also, his reply was, 'we don 't custom fill any. We have what is already made up as double doozies, but we don 't do that here. So I walked out, without anything.. but your management should know the type of people running the store while they are away

Some of the most stale cookies I’ve ever had. 0 chance they hasn’t been sitting for days.

In search of the perfect farewell cake for a coworker and friend to share at our weekly gathering at Georgia Beer Company. I ordered this cookie cake online without speaking to anyone. When I arrived to pick up the cake I was more than pleased and so happy with the outcome! Not only did Tonya nail the colors and design with the wording as my friend who is moving is a huge West Virginia fan, she chose to add her own personal touch by including a chocolate beer glass!! Tonya the Valdosta mall made this cookie cake one that was truly personalized and shared the sentiment in art form! ABSOLUTELY LOVED IT!! THANKS TONYA!

I called last minute for a cake. She told me a basic cake without design was all she could do on such short notice. To my surprise when I picked it up she had done the design I had mentioned on the phone. She was the only person working and got it done with 30 minutes notice. Thank you Ketina for making my son's birthday cake in such a short amount of time. Always a good experience when I order from here.

Staff was very rude when I called in to place a order of an undecorated cookie cake for tonight..girl answered the phone with a rude hello I asked if there was any cookie cakes available now or how long would it take to make one after arguing with a coworker back and forth for a minute and a few hisses and blows in phone she finally said I have a 16 inch in freezer so I said great is that a yes? and she hung up on me. Publix gladly filled my order and was polite.Wont deal with Great American Cookie again! Their customer service has alot to be desired!