Subway - Upland

They have recently renovated this Subway, giving it a fresh look and brighter lighting. While not all of the sandwich artists are exceptional, Sara stands out as an excellent employee. Although they sometimes lack a full variety of bread options, my overall experience was decent. They do offer a limited selection of veggie patties.

The person who made my sandwich, Xavier, was quite rude and inconsiderate. When I pointed out that he had put way too much mustard on it, I ended up snapping at him...

This is the best-tasting healthy sandwich you can find! I visited a Subway in Claremont, east of LA, and I was impressed by the comfortable seating and the spotless lobby. The restrooms were also very clean. It's one of the nicest Subways I've been to in quite some time!

I have visited several Subway locations, and this one is by far the best. It's very clean and simply fantastic. The owner, Noah (I'm not certain about the spelling), is excellent. He really makes...

When my partner attempted to address the mix-up, the owner yelled at him, insisting that they couldn't afford to let customers wait. He even claimed that we were in the wrong and implied that we had cost him money. Instead of apologizing for their mistake, he repeatedly blamed us for the situation. We even suggested that the woman who incorrectly took our order should be informed, as she was there at the time, but they dismissed our request as unnecessary. When the owner was on the phone, he scolded us for asking about it and lied about the timeline, stating she had ordered long before us, even though that was not the case. Most businesses would consider offering compensation for their errors, but when we pointed out that it would cost nothing to double-check future orders to prevent similar issues, we were met with hostility rather than accountability. It's disappointing to see how this business has changed since we first came here; it's sad to lose a loyal customer over such poor service. When my partner reminded the owner that "the customer is always right," the owner simply replied that he would call us if he needed business advice and hung up. I genuinely hope he receives the help he needs, as treating customers as if they are the problem will not lead to a favorable outcome for the business.