Dunkin' - Town of Cicero

Ordered half a dozen of donuts. Ordered specifically 3 chocolate and 3 Boston creams. All 3 Boston creams had NO cream in them whats so ever. Whats the point of a Boston cream WITH NO CREAM? Absolutely disappointed and will not order donuts from here again. The drink I ordered though was pretty good.

So doughy it’s like they didn’t even toast it I can squish this so easily smh an my hash browns weren’t crispy when I asked for them crispy an my refresher taste like just the concentrate no tea at all I had to put water in it when I got to

I work right next to this DD. Frequently go there for a coffee, breakfast, or even a light snack. This morning was my last time visiting this location and any other location owned by the same person. After waiting in line for nearly 15 minutes I began placing my order which consisted of a strawberry frosted donut, two orders or hash browns, an iced mocha coffee with cream, and since it’s Christmas time I had to grab 6 gift cards valued at $10 each for my sons teachers and my colleagues. The drive thru associate then tells me I can only get 5 gift cards maximum in the drive thru. It makes very little sense. I was told I had to go in to purchase the 6th card. I really wanted to just leave them and there, but I couldn’t leave my son hanging. So as I pulled up to the window I get handed my cards only to wait for my donut, hash browns, and coffee to make their way to me. If this 5 gift card maximum at the drive thru is policy, it was unknown to me and most likely most others. What I really don’t understand is why an employee wouldn’t just make the paying customer’s life a little easier and take care of the 6th gift card transaction. If it is for the sake of not holding up the line, I get it, but the coffee and food orders were out at least 2 minutes after I got the cards. I will now travel out of my way to another DD owned by someone who takes care of their customers who pay a small fortune for their food and drink.

Our family was on the way to lights on the lake. We decided to grab some coffee and donuts while enjoying some Christmas lights. It was 20 minutes before closing and they put a fresh pot of decaf on for us. Read off all the remaining donuts/munchkins they had left for the day. Very personable and friendly. They thanked us for our business and told us to have fun at lights on the lake. This is our go to Dunkin in the Cicero area.

I prefer this Dunkin, close to home and they always get my order