Tim Hortons - Thornhill

I recently visited a restaurant with a disappointingly rude atmosphere. There was no sugar, cream, salt, or pepper readily available for customers, making it quite uncomfortable to have to ask for these essential condiments, only to be given a small pack of each.

This morning the load is closed now I'm outside and the door is closed only driving throlike wthi'm walk and it's so hot I can't come in to cool my body and there's a huge auto line can't stand behind a car under this weather

I ordered a French vanilla cold brew and a hot chocolate for my child through the drive-thru. I'm not sure who took my order, but I was not impressed with their attitude. The person was very rude and couldn't get my order right, responding with offensive remarks. I believe Tim Hortons did not follow the recipe correctly, as my order tasted different from what I usually get - it was bitter and sour. I tried the same order at other locations and noticed differences, with one being darker on the left side and the other being loaded differently on the right. The hot chocolate also seemed to have less than usual. Because of this experience, my opinion of the restaurant industry has been tarnished. I have visited better Tim Hortons locations in the past, and this one did not live up to my expectations.

Before the specified hour closed I have already paid over their app, far driven, and their loading is empty. in the meantime, the customer service on the app cannot issue any refund. the only way to get back my $3.5 is to take 30 min to submit a contest.

I’ve been picking up my mobile orders at this location for over a year. I am still scratching my head why drinks and pastries are picked up at the far right under the Mobile Orders sign, but sandwiches are picked up at the other end. The experience is subpar as compared to McD. I truly hope I can collect everything at one spot in near future.