The Pavilion - Thanet

We visited The Pavillion on the Sands in Broadstairs during our holiday in Kent. We were able to get a table overlooking the Viking Beach. We placed our order for the special deal comprising tea or coffee and a slice of cake. The coffee and cake were served by friendly and helpful staff in good time, which we enjoyed very much.

Awful experience here. Food took nearly an hour to arrive and when it did it really wasn’t worth it. Try elsewhere there’s nicer places.

Yet again one of the best views and locations spoiled by poor food with high prices. With service you would expect to be fair from cheap student labour with no experience, rapport or knowledge, eg clearing one persons plate whilst others are eating. My daughters fish must have been related to the sardine family, it was that small and tasted far too fishy . Ceaser salad dressing came out of a tube, I know because a friend works in the same group as a chef. The burger was rock hard, and the reason why is because they cannot be cooked medium or rare because the ingredients need to be cooked within an ounce of their lives. Chips cold too, again these are batched cooked and left on the hot plate awaiting departure. Finally there were dozens of waiting staff just looking for the odd glass or plate, with little else to do. Try employing a few less and that may help to keep prices down and quality up.

Lovely afternoon spent here having a couple of drinks outside. Not rushed and bar staff very welcoming and polite. We didn’t eat but food looked amazing.

After hearing such good reviews about this place we thought we’d try it out. We ordered 5 small plates and one main between 4 us. I can’t fault the portion sizes, it’s just a shame about the food quality and the service 3/5 small plates came and then 20 minutes later we had not received the other two small plates plus the main when they finally came after chasing two separate members of staff) the chicken on the main was cold, the garlic bread was burnt and the hummus looked like it was sat open in the fridges for ages couple of days. It was busy and I understand staff were busy but a decent service would have been nice, the staff looked depressed and no smiles what’s so ever, one lady behind the bar stood giving my friend and I such dirty looks while we stood waiting to order. We did get a refund on the main £15) but for a lunch that cost over £100 I was expecting something amazing. Definitely will not be returning.