Boswells Cafe - Test Valley

Called in for quick lunch about yesterday, chilli jacket, salad and Diet Coke. Service was excellent, staff really helpful, taking great care with Covid hygiene too Food, fresh, hot and great value. Cannot wait to return.

I want to start by saying I’ve eaten before and had a good experience (please see attached photo Today however was not the same. First I was told when I ordered an iced americano that such a drink didn’t exists (please see...photo the iced americano you made me last week) when I said id ordered it here before, I was assured it wasn’t served here. Please refer to line above and face palm accordingly. Next I was served my food with beans specifically requesting no beans when ordering). Not only was i surprised by extra beans but I also got a bonus hair in my food (please see photo). In the middle of a global pandemic such a gift I will cherish. When showing the staff this I was told there was no hair in the food. Please once again refer to the line above and face palm. I also got a dirty mug which I could forgive if everything else was clean.. unfortunately it wasn’t. Also after I brought up the hair I noticed I had a staff audience while I ate.. quite disconcerting when I’m trying to eat breakfast. Verdict for the people.. the foods good but the hygiene is terrible..and the staffs reaction to Criticism is worse. Best leaving this greasy spoon alone during rona season.

Me and my family came for our usual hot chocolates and ice blast, as usual the standard of hot chocolate is exemplary however the shift manager was rude and unprofessional, customer service is your job and should be at the for front of your manner.

I am gluten-free and milk-free, which can make eating difficult. boswells, however, had a whole gluten-free menu and friendly staff to also talk about the daily dessert options. I had one of the best ice cream I ever had! eating was also amazing; my partner and I had a complete English breakfast and everything was delicious. we will surely return customers!

We visited the caffe today. good coding procedure. beautiful greetings through the personal and really good eating at a reasonable price. beautiful sitting corner. all employees were very pleasant, especially charlie, who helped us in our order. genuinely felt that they rated our use. Will... come back in every case