Reflections Brasserie - Tandridge

Another return visit to Reflections, this time for Christmas lunch. As always the food and service were excellent. I dined alone on this occasion and service was well balanced to take into account that I would probably be a little faster without company to talk with. Staff were attentive without being intrusive, I have always found the staff to be polite and give a very professional service. All of my menu choices were cooked and presented to perfection, each individual item retaining it’s full flavour without other items on the plate becoming bland. However, and I really don’t want there to be a however, I notice after I had completed my main course, that other diners around me were served a side of cranberry to accompany their turkey, I never had any, and should I have noticed sooner would have asked for some, but having completed the course it was pointless. One other thing I should mention, but really feel it was probably a “one off “ was a female member of staff, who I didn’t see serving but looked to be in a more supervisor position, wipe her nose on the sleeve of her uniform. Not really something I would expect to see, but I emphasise she was not at any point that I saw actually in contact with the food, or the serving there of. Don’t take this as a negative of the restaurant, food or the serving staff, they were all exceptional.

The staff were very attentive, friendly not pretentious at all, they made you feel very welcome. It was the little things, for example, when we checked in, the receptionist asked if our stay was for a special occasion (it was, my wife's birthday) without our knowledge, she had made a note of this for our dinner reservation my wife was presented with a surprise sweet treat after dinner in honour of her birthday. Both dinner breakfast were of a high quality, with a good variety of options the wine list had a good selection too. We would highly recommend this hotel look forward to returning.

We booked a meal here as we were staying here for the night. We were welcomed to our table, a small table for two squeezed in between two other small tables for two. It was if we were at the other people’s tables, I don’t really want to share my meal with conversations which aren’t for me! One of the tables was a great phone conversation with an ear piece. So it was loud. We asked to move and ate more in the entrance of the restaurant which was quieter and much nicer. The food was very good however it took 48 minutes for our starter to come. The restaurant wasn’t busy and no explanation was given as to the delay. We were given dips to eat with bread but no explanation as to what the dip was. No use if you have allergies. No one to ask either. Our meal came to more than £100 so not cheap. Food was as I said excellent but service and ambience was probably not even one star. Next time we are in West Sussex we will definitely choose elsewhere to eat and to stay. Would we return. Definitely not. Sorry.

We had a great stay at Alexander House Hotel but a mixed experience eating in Reflections Restaurant. The service at breakfast was poor and we waited at the reception area for quite a while before wandering around to the tables. We were then told we had to go back to the reception area quite abruptly which wasn’t a great first impression. As you are seated you are asked whether you want fruit juice as it is poured for you instead of self service. Personally I would rather have it available so I can get it myself when I want it. We then waited quite a while for someone to come and take our order for breakfast. The service at dinner was far better. My only two comments are that £7.50 for a skewer of overcooked small prawns is ridiculous and people need to learn how to make liqueur coffee as what I was served couldn’t be drank as it was so strong (with coffee). With a little attention and consistency this could be a really good restaurant.

Had both lunch and dinner in the restaurant. Good choices for both and the staff are so helpful, so polite and so friendly. Also lovely choices of drinks and cocktails.