Pizza Hut - Surbiton

Used to crave pizza hut, this branch had nice staff but pizza was not up to standard. About £35 for 2 large pizzas. Foxes loved it

I wish I could give the men 0 starHave placed a order 2 hours ago for a partyOrder never showed up nobody answering the phoneSTAY AWAY from this branch

I've never had such a bad experience ordering food. Made an order that never arrived. When I called the restaurant, the person on the phone said that there were no drivers available, and if I wanted the food I should go pick it up myself. I am self isolating so of course I can't go even if I wanted to. When I asked why had no one called me to inform, the person hung up the phone. I called again and again and that same person hung up the phone 3 times on me. Still waiting for refund. Rudest staff ever.

Horrible place for pizza, staff were nice on the phone but pizza is not up to scratch. Wasn't warm when we got home. Wouldn't recommend. Domino's is much better

However, by 10:00 PM, we still had not received our order, so I attempted to call the restaurant again. No one picked up the phone for the next ten minutes. After several attempts, a woman named Gabriella finally answered. She was incredibly rude and unprofessional. She insisted that she didn’t have my order, kept hanging up on me, and even told me I could complain if I wanted. At one point, she put the phone down and started banging a pan against the wall, making loud noises. I was utterly shocked that a brand like Pizza Hut would have such terrible customer service. In the end, we went without dinner. After reading other reviews, it seems I’m not the only one who has experienced this kind of rude behavior. It’s clear that Pizza Hut needs to hire the right people and provide proper training on customer service. I will not be ordering from Pizza Hut again. Goodbye! I wish Google Reviews allowed me to give zero stars.