Starbucks - Sunrise

Gale...worse manager and customer service, the impression you gave me is that you hate your job,sad, not my fault ...if you can't help a customer because you are unhappy doing your job , then Quit! And don't make a Starbucks loyal customer Like me upset.

Lots of seating, pour over with a smile. Chloe was super friendly. Other locations would be wise to copy what you're doing here. Oh, and they also had the Whole Earth packets in stock. Keep it up!

So after living IKEA I decided to place an order from here and pick it up, so I placed an order through the app for curbside pickup, however after arriving and waiting over 15 minutes I decided to get out and walk in to get my drinks. This is when I totally flipped out, I ask the lady? Hi I placed an order for curbside and I have been waiting for 15 minutes and no one came out, she?s like oh okay?.. like really????? She didn?t even care, then asked for my name, here?s when I notices my drinks were sitting there on the counter the whole time. This is unacceptable and ridiculous, terrible customer service and bad business. Never coming here again.

Every time I order a venti cup of green tea latte hot) here, I always got not even half of the cup. I noticed it because I drinked this a lot before, and when I started ordering at this location just moved to the area) , it felt super light, so I opened the lid to check?.gave me a disappointment! I just thought that maybe it was a busy time, so I kept giving them so many chances until today, I could not accept it anymore! Only when I gave them tips, then I will get a right size of cup, and when I don?t give them tips, I will just get the same thing all over it?s even tasteless sometimes too even though it?s described as ?4 scoops of greens tea in a venti size). They are totally cheating with their customers!!!! The picture I took this morning is with foam I ordered ?no foam?, but I still got it with foam, and even with foam, it was still at this level when I opened the lid, and when I arrived to work, it kept coming down to not even half of the cup) Really??? This is what I deserve to get after paying for a venti size every time???!!!

I have never been to a coffee shop as nice as this one. Both of my daughters are also regular customers at two different locations of the same chain. I have been a loyal customer for the past 5-6 years, and the staff at the location I frequent the most, both old and new, are incredibly kind, helpful and friendly. I have noticed that once they get to know regular customers like myself, they remember our names and always greet us with a smile. Even customers who do not visit often are still welcomed with a smile.