Zenia Bar Grille - St. Louis

I went to this restaurant without a reservation, and apparently, they don't even use OpenTable despite being listed there. They ended up being very accommodating to our group of 4 which grew to 10, even though they were short-staffed and very busy due to a dance competition being held nearby. The food was good, and the service was friendly and efficient. The prices were a bit high, but that's to be expected at a hotel restaurant.

Well when you make reservations you expect to eat at the restaurant, but the restaurant wasn’t open only the bar area with a bar food menu. No explanation for why it wasn’t open and seating at bar area was of course first come first serve. Burger was not good, almost like it was microwaved.

When we got to the restaurant, they said they do not honor online reservations!! Why you would accept a reservation through OpenTable if the restaurant doesn't honor them. This was a disappointment, but the woman that helped tried to make up for it. Her name was Brittney.

The restaurant was too crowded for a weekday lunch. They forgot to bring a dish for one of the customers. I was informed that they do not accept Open Table reservations, even though I had made one.

Food option quality has gone way down. Prices on drinks/food are very greedy for the low quality.