Dunkin' - Springfield

Friendly and very good service they had more people than anther location so it was faster service

Fast service so you better expect them to be quick short and to the point.

I wish I could give a review individually to staff. The young girl that took my order was very pleasant and kind. Very professional! As she was taking my order there was extremely loud conversations within rest of staff. Too loud that we could barely hear each other. She kept apologizing. Then as I was sitting drinking my coffee and eating all I could hear was arguing and the B word here and there. Won’t be coming inside anymore!

Visited the restaurant because my daughter wanted a beagle. Her beagle was burnt, when I was ordering the person on the drive thru speaker was very rude, I was rushed to order, and the person had given me a horrible attitude. On the receipt her name is Alyssa. When I asked for the manager to tell her how unpleasant my visit was they workers began to make a joke out of the situation and laugh about it. I will not be returning to this location.

Ordered snacking bacon and it was not the right bacon. It was burnt to a crisp to where it was crumbled and inedible. It also was not the sweet, black pepper bacon. It was normal bacon that was black. I order this at other restaurants and never had this issue. The employees obviously didn't care.