Bob Evans - Springfield

I am blown away by the change at this Bob Evans location! It was truly amazing. Our server, Liz, was incredibly friendly and efficient. She wasn't the only one - the entire team worked together, supporting one another to ensure all customers were well taken care of. The food was also delicious.

During our travels, we stopped at this restaurant for breakfast. The food was delicious and served promptly. The service was exceptional with our server, Shelly (or Michelle?), providing perfect attention to our needs. It was a great way to begin our vacation.

Taking into account the overall state of Springfield, Illinois and the labor market, this Bob Evans restaurant could have been worse. Amber provided reliable service, but there appears to be a lack of leadership within the establishment. Despite this, the workers are doing their best with the resources available to them. It seems that food portions have been reduced in order to cut costs.

It took us half an hour before we were finally served our dinner. We arrived at around 6:15, placed our order, and were eventually served a plate of cookies and jelly after being told that our dinner was on its way. I started to think that maybe we had forgotten to place our order. However, at around 7:45, we were finally served our three simple meals - two chicken strips with fries and a strawberry salad with potato soup. I'm not the greatest cook, but I'm pretty sure I could have made those meals in less than 30 minutes, especially given that I used to work in a restaurant with a steady flow of customers that didn't seem to be short-staffed. The restaurant was not extremely busy at any point during our visit. I was quite disappointed that my mother and I chose this place to celebrate my son's 21st birthday.

I ordered takeout for 4:45 pick up but arrived at 4:55. I ended up waiting 25 minutes to get my order with no apology. The meal was also delayed. I will give them one more chance, but if I have to wait again, it will be my last time.