Lucky's 13 Pub - Spearfish

This restaurant is terrible. We reserved the private party room for my mother surprise party three weeks in advance. When we arrived we were told there was no reservation and our name was not written down. The room was empty and vacant. We asked tostill use the room since it wasn?t in use and the told us we could not use it since we didn?t have a reservation. They made ussetting the open dining room. While ordering food I was skipped over for drinks and appetizers. I had to flag one of thewaitresses down after the fact just to order a drink and an appetizer. I got my appetizer but still never got my Diet Coke.Almost a half hour later I asked again for my Diet Coke and I was told ?they?re getting it ready?. Once all of our main disheswere ordered they messed up 4 of the dishes when we received them. While waiting for our food my father in law asked for themanager 3 times before someone would come out to talk to us. They still refused to honor the reservation even with the roomvacant.

I've shared before that Lucky's 13 is my favorite spot and definitely our go to spot. I am usually very pleased with the service and quality of food. My wife and I were this past Saturday night and it was not as pleasant as I had hoped. The waitress droppedmy whole pizza on the floor just as she got to our table. I was expecting maybe a slight discount for the extra 25 minutes waitfor a fresh pizza, but got nothing. She brought us the ticket and then never came back to our table for the next 2 hrs that wewere there. She didn't stop to see if we needed refills or anything, just ignored us. This was not the service I've come toexpect from Lucky's.

Nothing was bad but its just not great. The hickory burger was fine. It's inside a Holiday Inn so they probably get business regardless. The wait was fast as I was the only person there. Just OK but it was convenient and not to pricey if you're alreadyat the hotel.

She was very nice ???? We came in Thursday and had a rueben with fries and it was delicious ????????

This restaurant is terrible. We reserved the private party room for my mother surprise party three weeks in advance. When we arrived we were told there was no reservation and our name was not written down. The room was empty and vacant. We asked to still use the room since it wasn?t in use and the told us we could not use it since we didn?t have a reservation. They made us setting the open dining room. While ordering food I was skipped over for drinks and appetizers. I had to flag one of the waitresses down after the fact just to order a drink and an appetizer. I got my appetizer but still never got my Diet Coke. Almost a half hour later I asked again for my Diet Coke and I was told ?they?re getting it ready?. Once all of our main dishes were ordered they messed up 4 of the dishes when we received them. While waiting for our food my father in law asked for the manager 3 times before someone would come out to talk to us. They still refused to honor the reservation even with the room vacant.