Morrisons Cafe - South Holland

This was a most disgusting meal, we ordered cottage pie and peas and burger and chips, we waited 20 minutes for it to be bought to our table it looked terrible i then mentioned we paid extra for cheese burger but no cheese the server then used his hand to open the burger to look this is after he was seen on till handling money) then took it away to add a piece of cold cheese) these meals were cold and overcooked we couldn't eat more than a few bites and didn't want to eat the burger, we used to love eating at Morrisons whats happened to the the standards of food and hygiene. The lovely manager at the customer services gave us a full refund

Ordered Breakfast was arrived barely warm and some bits cold. Cafe cold as well Maybe why cafe is almost empty

Went to the Spalding branch for a lunch with me and my wife as well as a friend, when we arrived there was one gentleman already at the till awaiting to be served, me my wife, and friend turned up only to find that at 2 o'clock, they had stopped serving meals on a Sunday, when we are asked why this was, I saw minimum of four people in the kitchen, all clearing up the crockery that's was mounted high, and the reason for this was given, that they had a staff member go off sick. I am about fed up with that cafe, I have made many complaints in the past when they used to do Gammon, and not once did any of the staff managed to cook it properly, or thoroughly. Eventually they sorted the menu out, minus the Gammon, and things were palatable, however the cleanliness of the cafe is not what you would expect. The cushioned seating area if you look at the back of the cushions they are full of crumbs and other debris from food sweets and other children's waste. The tables look like they have been scared with the cloth that has been used on many surfaces never rinsed and are often left sticky , the underside of the tables on the edges are disgusting. Going back to the tills you will often find people are waiting a long time to be served, because they are in the back with no view of the till area, all the coffee machines, or cakes, or anything. I have observed many times people helping themselves to tea, coffee, cake, drinks because the staff have not been there to monitor it, and take the money. Often you can find yourself waiting a long time for the food to be served this however is for me personally a little bit rare. The breakfast I find not very good the tomato has seen the hot plate bounced off it run like hell and had its a d scorched. Last year my wife was working in that cafe and it was spotless above, and beyond the requirements of her contract. She only left because they were asking her to stand on top of fryers that had only just been turned off to clean the ducting above. I later asked her to leave that job. I also raised a complaint, because there was a manager who is no longer at the store who berated my wife for parking a bike near a door everybody used it was a fire exit, he waved his arms screamed shouted at her and put her in fear of the situation because she was alone in a corridor with no one else there to witness the situation. A complaint was raised with a cleaning company contracted there. They were supposed to raise it with Morrison’s management, and guess what, nothing was ever done, not even an apology, it was only met with delaying tactics from her manager, this was at this point combined with the other, I requested, for her to please leave that store to which she did, I have seen for myself personally how the lorry drivers are treated at RDC Centre, up and down the country. Drivers are expected to wait in their cabs in heavy sun, when the interior can raise to over 50 plus. There are no facilities for the drivers to get fresh water, or even leave the cab to use an unauthorised point to get water, without getting into trouble, for taking up the bay; there are no seating in these facilities at all for the drivers near the bays no refreshments. The toilet facilities are disgusting these being, Gadbrook, Sittingbourne, Stockton, and Bradford, Bradford being the worst. With the exception of Bradford however there is no hot running water in the toilets to wash your hands only cold, Gadbrook there is a toilet outside the main gate, with no hot water, and if you're lucky toilet roll and some soap, the water, and the water runs so slow you could actually process that water from a ditch and get it quicker. This company will not tell you or omit anything. I have had to raise several times complaints, also safety as well as hygiene and the condition of the RDC centres that very, very little to ever be done. This is the company that says,”It is family and cares” it does not in my view; ask any food lorry driver chilled distribution, he or she will tell you the same if you dare ask Morrison’s. I asked please will you sought out these problems, and yet we were supposed to be heroes of the Covid, you got your food and goods, and we got no discounts, no respect

Turned up at 5.07pm on a Friday evening for tea with our two young children and they were closed. I said but your website says your open until 6pm and it like teatime. My reply oh you can 't go by the website . I was like but it 's teatime and she just said sorry we close at 5pm. I was so shocked and my two little ones were so disappointed. We went to the kitchen at Springfields instead. I will be taking my complaint higher cos I my opinion it 's just so unacceptable. Not happy at all. Was going to do my weekly shopping after and was going to make it a regular thing but no never again.

Automated ordering service ok but not clear drinks are self service and food delivered to table. I had poached eggs on toast which were cooked ok, the butter on the toast was just in the middle so the rest of the toast was dry. Customer service staff had a 'couldn 't be bothered ' attitude. No one on the shop floor so had to call twice through the kitchen. The restaurant was also freezing cold. Not great value for money.