Potbelly - side

I just had my very first Potbelly Sandwich and I live in Los Angeles. We don’t have Potbelly out there. ? I had a chicken mediterranean sandwich and a cup of broccoli cheddar and thought the food was tasty! Service was friendly and fast. No complaints from me! There are a few high top seats.

This location is terrible. It's the size of a closet, there's no seating, there's no fountain drinks, and they are SLOW mainly because they seem to always be doing large catering orders. I will never go back to this one.

Ordered one bowl of soup online for pickup around noon. The website claimed it would be ready by 12:15. We got our order at 12:48. We weren't the only people waiting for a long time, and this isn't the first time we've had to wait longer than the estimate. There's two issues here, from what I can tell. One: the online order system does not give real estimates. Two: the staff do not have the tools or ability to handle the lunch rush and online orders. One guy seemed to be trying to stay on top of the orders and people waiting. I feel for the staff because I've worked in restaurants and in awful retail stores. It's tough and unappreciated. The staff and the customers shouldn't have to deal with these situations. The company needs to step up their support at this store, for both the customers and staff.

This potbelly is the worst. they are slow and then you don't even get what you order.

Got food poisoning 12/9/21. Bought sandwiches for my family. My son and husband had diarrhea. I was worse. Had to take off work. Never buying from restaurant ever again. No stars to give but wouldn’t post without one.