Jersey Mike's Subs - Scottsdale

If I could give a zero I would!! Unbelievably angry! Today I spoke to Dori the General Manager of the Frank Lloyd Wright location and I am still trying to pick up my jaw from the floor I could not believe what transpired.Last week on Tuesday 5/4, nearly 1 week ago tomorrow I placed an online order for 3 regular sandwiches 2 sodas, and 2 chips. We went picked them up and waited 10 mins to 15 mins past the pick time (which is always a norm here) because they are always backed up and lines out the door from severe disorganization. So after finally getting our order, we drove home to find 2 of the sandwiches were made as minis, not regulars. Upon calling 3 times and finally someone answering the phone I spoke with Dori. She proceeded to let me know that it was her error, she made the sandwiches and never checked the ticket for the size as the bread was laid out for her. She told me after the lunch rush she would refund my money.Fast forward to today. My husband is craving a BLT but I took notice of the fact I'd never been refunded. I proceed to call to follow up because if the refund was not done then I was simply to request that we just redeem the error in the way of today's sandwiches. A kid picked up the phone, I began to quickly try to explain to which he cut me off quite rudely and told me to call back there was a line out the door and if this didn't pertain to an order now. I proceeded to stop him and tell him it did in fact pertain to an order today, I hear the phone slam down and then Dori is on the phone. I remind her who I am and she proceeds to cut me off as well when I told her how rude the young man was and tell me, the phone is not their priority during their rush, the line is out the door, and that she is the General Manager and she did in fact return my money I let her know that it's been a week and no money has been returned and while trying to tell her that we just wanted to come today she just kept interrupting me. So I said, fine I will just call the corporate office. She then HUNG UP ON ME!!!As a woman who has worked in the restaurant field and managed a large staff in Corporate companies, this is unacceptable!! I reached out to Corporate and filed a complaint and hope something gets done and I want my money returned that simple! I just cannot believe Jersey Mike's would employ people like this who treat their customers with such ignorance and disrespect.

Ordered online estimated time after paying was 1 hour. Went in the store to just go through line (there wasn’t one) and guy who looked like he was in charge had an attitude and wouldn’t make 4 cold sandwiches on the line instead insisted that I needed to wait while he spent time stacking up bread. Unbelievably poor customer experience. Proceeded to wait and they still got the meals wrong. If you place an order expect a long wait.

Sean is an amazing person. Went above and beyond to help a customer . Rarely see service like that these days. Thanks a lot brother.

But for a different reason..... Came in early on Friday for a simple order. Rather than listening the initial person blurted out BREAD and SIZE. Ok he didn't hear... But then a 2nd rep (who was observed prancing in late) started to finish the order without any EYE contact or general customer service only saying is this Mike's way When not codiments were offered I insisted to add pickles and peppers, and a terse reply speak up, we're moving back here Hmmm, only 3 sandwiches including mine be prep'd. I don't come hear to get scolded and have absolutely NO CUSTOMER service, and won't be back!

One of my favorite places to grab a club sub sandwich. Always get it Mike's way to add.