Sbarro - Santa Monica

The pizza and garlic bread are amazing and the workers are very nice

OK food, rude staff. This restaurant is inside of the food court of Santa Monica Place. The food was OK when it comes to the quality and price. However, some staffs who were serving the pizza and pasta, were really cold and rude. For example, there was a man who was serving the pizza first. He didn 't smile or show any warm face to customers, but rather stiff and cold. The second woman who was serving the pasta and meat ball, was even worse. She put two slices of pizza in a plate right in front of me. When I told her that I didn 't order pizza, she looked at me and got angry: I didn 't say, those pizza are for you! She had a very rude and unprofessional attitude, as if she was ready to fight on the street. I didn 't want to feed into her bad attitude, so I didn 't say anything. I have to remind those workers who were hired by Sbarro: they are paid to serve customers, not to fight with customers. If this service job is not for them, then they can resign, but not to stay and to continue to destroy the good reputation of Sbarro!

Ordered a full pizza. Waited 15 minutes and went up to the counter to ask where our pizza was and they said they forgot. The heavy set cook started laughing when me and my wife walked away. Poor professionalism.

I'm so broke. And I had a really good slice of pizza for free thank you so much!!

I asked to know what was inside the pizza but I get a not friendly answer which was wrong in the end and the pizza were not fresh.